As an etsy seller, I like to support the etsy community and I always get my jewelry supplies from other etsy sellers. Not only do you get better prices by buying directly from suppliers, you are also supporting small artisan businesses, which is always a good thing to do. Recently, however, I found that some commercial sellers have been abusing their customers. They receive so many orders on a daily basis, that they begin ignoring customer requests, delaying shipment and worst of all - terrible customer service. I am not trying to bad mouth anyone, but I feel that we shouldn't be supporting sellers who do not respect customers or are not providing the services that they're supposed to provide, especially in the Etsy community.
This seller whom I used to order from, Fabulous Rocks, is one of those sellers that I refuse to do business with again. I started ordering from them about` a year ago. I decided to do business with them because they offer great prices and superb quality gemstones and findings. Their prices are very competitive and I haven't yet found another seller who can beat their prices. In the beginning when they were still relatively new, the service was great and I would always get prompt replies from the seller. They were patient and willing to answer my questions. They also seemed knowledgeable about their products.
As their sales started to pick up, everything just went down hill. There were so many times when I had to wait for more than a month for my supplies to arrive. Whenever I write to the seller, it takes days to hear back from them and their attitude might not be very good. There is nothing wrong with the quality of the products, but it's the customer service that really pushes me away. The long waiting time also makes me feel insecure. I cannot count on them at all because the processing time takes way too long. I swear to myself, I am going to look for alternative suppliers. Even if I have to pay more, I'd rather do business with someone who is trustworthy and genuinely nice. I just don't see any difference between this seller and any corporate monopoly.
Showing posts with label Supply. Show all posts
Showing posts with label Supply. Show all posts
Tuesday, January 31, 2012
Supply store review: Bead Max
I meant to write this review a long time ago but I felt that I haven't visited this store frequent enough to review it. Now that it has been a while since it opened last year, I think I'm ready to give my thoughts on the store.
PRODUCTS
This is the storefront. I don't have much thing to say about the entrance except that it's very bright and looks welcoming. As soon as you step into the store, you see all sorts of stones hanging on the wall and more products on the center panels. Most of the stones are not interesting to me, except for a few birthstones and gems which are available in briolette and rondelle shapes. In the back of the store you can find more discounted products, mostly cheap plastic beads and such.
PRICES
Price wise, I was not impressed. I think the prices tend to be higher than all the other stores in the neighborhood. There is a huge collection of one-of-a-kind stones but not a lot of popular stones that normal people would buy. The store owner speaks mandarin Chinese so I think his supplies are probably from China. (All the other stores in the block are pretty much run by the same family from Hong Kong if you didn't know by now. They import their supplies directly HK.)
MY THOUGHTS
I have been to this store for over 50 times since it opened and I haven't found one thing that I wanted to get from this particular store. Most of the things I normally buy, I could get them from other sources for cheaper prices and better quality. I think you guys should know what I think about this store.
PRODUCTS
This is the storefront. I don't have much thing to say about the entrance except that it's very bright and looks welcoming. As soon as you step into the store, you see all sorts of stones hanging on the wall and more products on the center panels. Most of the stones are not interesting to me, except for a few birthstones and gems which are available in briolette and rondelle shapes. In the back of the store you can find more discounted products, mostly cheap plastic beads and such.
PRICES
Price wise, I was not impressed. I think the prices tend to be higher than all the other stores in the neighborhood. There is a huge collection of one-of-a-kind stones but not a lot of popular stones that normal people would buy. The store owner speaks mandarin Chinese so I think his supplies are probably from China. (All the other stores in the block are pretty much run by the same family from Hong Kong if you didn't know by now. They import their supplies directly HK.)
MY THOUGHTS
I have been to this store for over 50 times since it opened and I haven't found one thing that I wanted to get from this particular store. Most of the things I normally buy, I could get them from other sources for cheaper prices and better quality. I think you guys should know what I think about this store.
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